National LGBTQ Task Force
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Winter Party Festival 2025 Customer FAQ

How will my purchase appear on my credit card statement?

Winter Party ticket/pass purchases will appear on your credit card statement as “THE TASK FORCE“. The Winter Party Festival is a fundraiser produced by, and in support of, the National LGBTQ Task Force,  The Task Force and Winter Party are one and the same. Please do not dispute these charges or your tickets/passes will be voided.

How do I get my tickets and/or passes?

There are two ways you can gain entry to a Winter Party event, either with an individual event ticket, or a multi-event pass.

  • INDIVIDUAL EVENT TICKETS: To maximize convenience for our guests, Winter Party Festival provides print-at-home or text to mobile event tickets through our ticketing partner Showclix. When purchasing individual event tickets online, your tickets will be e-mailed to you so that you can print at home, or texted to your mobile device so that you can bring them with you to the venues to be scanned at the door. There will be no Will Call for individual ticket purchasers; you MUST present your ticket at the door (printed or mobile) to gain admission to the event.
  • MULTI-EVENT PASSES: Winter Party Festival uses barcoded wristbands for our multi-event passes. Online Pass purchasers will receive an email voucher and receipt, which should be printed and brought to the Welcome Center to exchange for a wristband. Wristbands are worn throughout the festival and cannot be removed or shared. You cannot use the email voucher to gain admission to events. Passes can only be purchased online. 

What should I do when I receive my wristband?

Slip the loose wristband over your right wrist. Hold onto the ends of the wristband fabric and slide the closure toward your wrist to tighten the wristband. Do NOT over-tighten the wristband. We recommend leaving one index finger of space between your wrist and the wristband for comfort and security. The closure slides one-way and cannot be loosened once the wristband is fitted to your wrist. Treat your wristband like cash. It will not be replaced if lost, stolen, damaged or destroyed. Your wristband is VOID if tampered with or removed. Each wristband is good for entrance by one person and is non-transferable. Once you put it on, DO NOT REMOVE or attempt to loosen your wristband! The wristbands are waterproof and can be worn in the shower, pool, or ocean. Do not subject your wristband to any heat, cutting, excessive twisting, pulling, and stretching or customization. Lost wristbands will NOT be replaced, so be sure to put it on tight! Do NOT remove your wristband between days, or stretch or tamper with your wristband in any way. If your wristband appears to be tampered with, you will not be allowed entry. Subsequent and/or multiple presentations of a counterfeit wristband are VOID and will be confiscated by security. If your wristband is removed by Festival security/event staff for any reason, it WILL NOT be replaced.

I arrive after the Welcome Center closes, how do I get my Pass for the dance party that evening?

We realize that some of our out-of-town guests may arrive in Miami Beach after the Welcome Center closes. Pass purchasers can still gain admission to that night’s dance event. When you arrive at the venue, just go to Will Call where your name will be on the list. You will need to show identification to receive admission to the event, and you will need to go to the Welcome Center the next day to pick up your pass.  Since using your pass is a much quicker entry into the venue, we encourage you to pick up your pass at the Welcome Center prior to the event if at all possible. REMINDER: there will be no Will Call for individual ticket purchasers at each event. You MUST bring your ticket (printed or mobile version) with you for admission to the event.

Do you offer coupons or discounts available for tickets or passes?

We do not offer coupons or discount codes, including group and/or host codes. Our early-bird and advance discount prices are available for a limited time or until quantities sell out. We recommend purchasing your tickets or passes sooner rather than later as prices will increase closer to the festival.

Does my VIP ticket include an open bar?

At Heat (Friday night), Under One Sun Pool Party, and both Masterbeat events (Saturday and Sunday nights), a VIP ticket includes priority entry and access to our VIP area with VIP cash bar.

At the Beach Party, a VIP ticket includes a full open bar. This includes cocktails, soda/mixers, bottled water, energy/sports drinks at no additional charge for the entire event.

I have a GA ticket, can I upgrade to VIP?

Ticket upgrades can be purchased at the entrance to the event, while supplies last. Upon arrival at the event, check at the cashier table for the status of upgrades.

Refund Policy

Winter Party Festival is a fundraiser benefiting the National LGBTQ Task Force and many local LGBTQ organizations. Unfortunately, no refunds will be issued – no exceptions. We understand that situations arise, but we are unable to issue refunds. Tickets and passes can be gifted or sold to friends or others at your discretion.

I lost my Pass, can it be replaced?

Lost passes (wristbands) cannot be replaced; if available, you may be able to purchase a replacement or individual tickets to any remaining events.

Can someone else pick up my Pass?

For an alternate person to pick up your order, the person picking up must provide a copy of the original purchasers ID, a copy (front and back) of the original purchaser’s credit card, a copy of the original purchaser’s receipt, and a note authorizing the alternate person to pick up the order, with nothing blacked out on any of those copies. This alternate pick up requirement is part of our standard policy to prevent fraudulent pickups.

Can I transfer my Pass to someone else?

Yes, rooms are still available at the Royal Palm South Beach, but availability is limited! Contact Delmay and Partners, our hotel partner, at winterparty@delmayandpartners.com to stay in the heart of South Beach and in the center of all the action. By staying at our host hotel, you’ll be conveniently situated just steps away from the Beach Party and several other Winter Party events.

Is there going to be a pool party this year?

We are BEYOND excited to announce that our Saturday Daytime signature event: UNDER ONE SUN, will be held at the Sagamore South Beach as a Pool Party!! We welcome our guests to enjoy a new experience at the Royal Palm South Beach pool! 

Will you offer a locker service at the Beach Party again this year?

Yes! Back by popular demand, you can reserve a locker to store your belongings at the Beach Party. Lockers come in a number of sizes and include in/out privileges throughout the event. Don’t carry your things around with you all day long, just grab a locker instead! Space is limited, reserve your locker now.

Lockers will not be available at the Under One Sun Party this year.

Will you offer a bag / coat check at any events?

With the exception of Cabana Club at the Beach Party, there will not be bag / coat check services at any event. Club security will not allow large bags through the door at any nighttime event; please do not bring large bags to the club or you could be denied entry. At the Beach Party, mobile lockers will be available to guests that would like to lock up their items during the event. Lockers come in a variety of sizes and include in/out privileges throughout the event.

Do you need volunteers? Where do I sign up?

Each year, we need to recruit up to 500 volunteers to help our events run smoothly. What a great way to meet new people and give back! We have flexible shifts and even offer free entry to the Beach Party for all volunteers that work at least two shifts and free entry to Ignite (on Thursday) for anyone who volunteers for any Winter Party shift.Visit winterparty.com/volunteer to sign up.

Do volunteers receive any kind of compensation for their time?

Volunteers who work two or more shifts will receive free entry to our world-famous Beach Party. Or if you volunteer for the full day at the Beach Party, you’ll get free access to our Sunday night party. For more information on volunteering and to register, visit winterparty.com/volunteer.

How can I have my photo removed from your website, social media pages, or advertisements?

Winter Party has photographers and videographers at nearly every event. By purchasing a ticket and attending a Winter Party event, you consent to be photographed, filmed, or otherwise recorded. Your purchase and entry constitutes your consent for the Festival to use such imagery for any media, marketing, or promotional purposes. Winter Party Festival retains all rights to the photo and video content we capture during our events. To speak with a Festival representative regarding a specific image or ad, please contact info@winterparty.com.

Do you need photographers/videographers?

Winter Party Festival is a volunteer-driven organization. We are always on the lookout for individuals who would like to contribute their time and talents to the success of the Festival. For questions regarding photography, contact entertainment@winterparty.com.

How can I get a media pass/credentials?

Winter Party Festival works closely with multiple media organizations to promote and cover the Festival. We will do everything in our power to credential as many media outlets as possible. However, space is limited and fills up quickly, we will not be able to accommodate everyone. To request credentials, please submit a request to our PR firm Lucky Break PR before February 24 at taskforce@luckybreakpr.com.

How do I become a vendor / exhibitor at Winter Party?

Winter Party Festival offers vendor/ exhibitor opportunities at several events, although space is limited and fills up quickly. Please email jake@winterparty.com for inquiries regarding vendor / exhibitor opportunities. If there is no vacancy for this year’s festival, we will be more than happy to add your brand to the waitlist for next year.

How can I become a sponsor?

Winter Party Festival is made possible with the generous support of our sponsors and partners. Most sponsorships are signed at least 2-3 months prior to the Festival. We cannot always accommodate last-minute sponsorship requests, but we’ll do our best. To learn more about the benefits of supporting Winter Party and the variety of customized sponsorship packages we offer, contact jake@winterparty.com.

How do I become a DJ at Winter Party?

Please email your information to entertainment@winterparty.com to be considered for our lineup. Please note that talent is booked many months in advance and there are numerous partners and stakeholders we consider when picking our lineup.

How do I become a dancer at Winter Party?

Auditions to be a dancer are held approximately 4-6 weeks before the Festival. For more information about dancing opportunities, please contact entertainment@winterparty.com

Where do I find pictures from Winter Party Festival?

Pictures from the Festival will begin appearing on our website and Facebook page in the weeks following Winter Party. To check out photos from past years, visit https://winterparty.com/photos/ or facebook.com/winterparty

Who do I contact if I have more questions?

Please contact info@winterparty.com or call 305-571-1924 for further assistance.