National LGBTQ Task Force

Frequently Asked Questions

NEW IN 2020: Introducing Winter Party Pay at Three Events!

We are excited to modernize the way you purchase drinks with all-new drink bands at three weekend events: Masterbeat Major League, The Beach Party, and Masterbeat Legends. You can receive, activate and load your wristband with cash or connect a credit/debit card at the Welcome Center or one of the three above-mentioned events. Then whenever you want to purchase a drink, simply scan your band, add gratuity if you wish (tips benefit the National LGBTQ Task Force Action Fund) and you’re set! For those loading cash, we’ll have reloading stations available at all 3 events. More details coming soon.

How do I get my tickets and passes?

There are two ways you can gain entry to a Winter Party events, either with an individual event ticket, or a multi-event pass.

INDIVIDUAL EVENT TICKETS: To maximize convenience for our guests, Winter Party Festival provides print-at-home or text to mobile event tickets through our ticketing partner Showclix. When purchasing individual event tickets online, your tickets will be e-mailed to you so that you can print at home, or texted to your mobile device so that you can bring them with you to the venues to be scanned at the door. There will be no Will Call for individual ticket purchasers; you MUST present your ticket at the door (printed or mobile) to gain admission to the event.

MULTI-EVENT PASSES: Winter Party Festival uses barcoded wristbands for multi-event passes. Online Pass purchasers will receive an email voucher and receipt, which should be printed and brought to the Welcome Center to exchange for a wristband. Wristbands are worn throughout the festival and cannot be removed or shared. You cannot use the email voucher for admission to events. Passes can only be purchased online. They will NOT be available at the Retail Center.

What should I do when I receive my wristband?

Slip the loose wristband over your right wrist. Hold onto the ends of the wristband fabric and slide the closure toward your wrist to tighten the wristband. Do NOT over-tighten the wristband. We recommend leaving one index finger of space between your wrist and the wristband for comfort and security. The closure slides one-way and cannot be loosened once the wristband is fitted to your wrist. Treat your wristband like cash. It will not be replaced if lost, stolen, damaged or destroyed. Wristband is VOID if tampered with or removed. Each wristband is good for entrance by one person and is non-transferable. Once put on, DO NOT REMOVE or attempt to loosen your wristband! The wristbands are waterproof and can be worn in the shower, pool, or ocean. Do not subject your wristband to any heat, cutting, excessive twisting, pulling, and stretching or customization. Lost wristbands will NOT be replaced, so be sure to put it on tight! Do NOT remove your wristband between days, or stretch or tamper with your wristband in any way. If your wristband appears to be tampered with, you will not be allowed entry. Subsequent and/or multiple presentations of a counterfeit wristband are VOID and will be confiscated by security. If your wristband is removed by Festival security/event staff for any reason, it WILL NOT be replaced.

Welcome Center Location & Hours of Operation:

The Welcome Center will be located in the South Shore room of the host hotel, the Royal Palm South Beach, 1545 Collins Ave, Miami Beach. Here are the hours of operation for the Welcome Center:

Wednesday, March 4 7 PM – 10 PM
Thursday, March 5 NOON – 10 PM
Friday, March 6 NOON – 10 PM
Saturday, March 7 11 AM – 8 PM
There will be NO WILL CALL at the Beach Party.

I arrive after the Welcome Center closes, how do I get my Pass for the club event that evening?

We realize that some of our out-of-town guests may arrive in Miami Beach after the Welcome Center closes. Pass purchasers can still gain admission to that night’s dance event. When you arrive at the venue, just go to Will Call where your name will be on the list. You will need to show identification to receive admission to the event, and you will need to go to the Welcome Center the next day to pick up your pass. Since using your pass is a much quicker entry into the venue, we encourage you to pick up your passes at the Welcome Center prior to the event if at all possible. REMINDER: there will be no Will Call for individual ticket purchasers at each event. You MUST bring your ticket (printed or mobile version) with you for admission to the event.

Do you offer coupons or discounts available for tickets or passes?

We do not offer coupons or discount codes. Our early-bird and advance discount prices are available for a limited time or until quantities sell out. We recommend purchasing your tickets or passes sooner rather than later as prices will increase closer to the festival.

Does my VIP ticket include open bar?

A VIP ticket includes complimentary beverages with slightly different benefits at each event. At the Beach Party, a VIP ticket includes full open bar, including alcoholic drinks, soda/mixers, bottled water, energy/sports drinks all included at no additional charge for the entire event. At Under One Sun, VIP includes alcoholic drinks, soda/mixers, bottled water and sports drinks, but energy drinks, shots, and specialty frozen drinks carry an extra charge. At Mansion, a VIP ticket includes alcoholic drinks and soda/mixers from 10pm to 2am, but does not include water or energy/sports drinks. At Heat, a VIP ticket includes complimentary Bacardi cocktails from 10pm to 2am, but any other drink (soda/mixers, water, energy/sports drinks) will carry an additional charge.

I have a GA ticket, can I upgrade to VIP?

Ticket upgrades can be purchased at the entrance to the event, while supplies last. Upon arrival at the event, check at the Will Call table for the status of upgrades.

Refund Policy

Winter Party Festival is a fundraiser benefiting the National LGBTQ Task Force and many local LGBTQ organizations. Therefore, no refunds will be issued, no exceptions. We understand that situations arise, but we are unable to issue refunds. Tickets and passes can be gifted or sold to friends or others at your discretion.

Can I transfer my Pass to someone else?

Yes. If you find you cannot attend and want to transfer your pass to someone else, please forward your original confirmation receipt to along with the name and email address of the person to whom you’re transferring your pass. The system will be updated with their name and contact information. To pick up the Pass, they must come to the Welcome Center with proper ID. Transfer requests must be received by Tuesday March 3rd, 2020.

I lost my Pass, can it be replaced?

Lost passes (wristbands) cannot be replaced; if available, you may be able to purchase a replacement or individual tickets to any remaining events.

Can someone else pick up my Pass?

For an alternate person to pick up your order, the person picking up must provide: a copy of the original purchasers ID, a copy (front and back) of the original purchaser’s credit card, a copy of the original purchaser’s receipt, and a note authorizing the alternate person to pick up the order, with nothing blacked out on any of those copies. This alternate pick up requirement is part of our standard policy to prevent fraudulent pickups.

Are there any rooms still available at the host hotel?

Yes, we still have rooms available at our exciting new host hotel for 2020, The Royal Palm South Beach! Stay in the heart of South Beach and in the center of all the action. By staying at our host hotel, you’ll be conveniently situated just steps away from the Beach Party and several other Winter Party events.

Is there going to be a pool party this year?

There will not be a pool party in 2020. Our popular Under One Sun event returns to Nikki Beach Club, Miami’s premiere outdoor oceanfront club, now with a newly enhanced and expanded VIP experience for our guests. Although there’s no pool, we encourage our guests to come in their best swimwear!

I’m staying at the host hotel, do I get free access to Under One Sun: Evolution?

In prior years, each reservation at the host hotel received complimentary entry to Under One Sun, which has historically been produced at our host hotel. For 2020, Under One Sun will be produced at Nikki Beach Club and will not take place at our host hotel. As a result, guests at the host hotel do not automatically receive complimentary access to this event. If you qualified for complimentary access to Under One Sun via one of our promotions, your ticket will be emailed to you directly from Showclix approximately 1-2 weeks prior to the event. For questions about promotions, contact Kimberly at

Will you offer a locker service at the Beach Party and Under One Sun again this year?

Yes! Back by popular demand, you can reserve a locker to store your belongings at the Beach Party and Under One Sun: Evolution. Lockers come in a number of sizes and include in/out privileges throughout the event. Don’t carry your things around with you all day long, just grab a locker instead! Reserve your locker now:
NEW IN 2020: ask about our new phone charging service, available at the mobile locker truck!

Do you need volunteers? Where do I sign up?

Want to get involved? Each year, we need to recruit up to 500 volunteers to help our events run smoothly. What a great way to meet new people and give back! We have flexible shifts and even offer free entry to the Beach Party for all volunteers that work at least two shifts. Visit to sign up.

Do volunteers receive any kind of compensation for their time?

Volunteers who work two or more shifts will receive free entry to our world-famous Beach Party. Or if you volunteer at the Beach Party you’ll get free access to our Sunday night party, Masterbeat: Legend. For more information on volunteering and to register, visit

How can I have my photo removed from your website, social media pages, or advertisements?

Winter Party has photographers and videographers at nearly every event. By purchasing a ticket and attending a Winter Party event, you hereby consent to be photographed, filmed, or otherwise recorded. Your purchase and entry constitutes your consent for the Festival to use such imagery for any media, marketing, or promotional purposes. To speak with a Festival representative regarding a specific image or ad, please contact

Do you need photographers?

Winter Party Festival is a volunteer-driven organization. We are always on the lookout for individuals who would like to contribute their time and talents to the success of the Festival. For questions regarding photography, contact

How can I get a media pass/credentials?

Winter Party Festival works closely with multiple media organizations to promote and cover the Festival. We will do everything in our power to credential as many media outlets as possible. However, space is limited and fills up quickly, we will not be able to accommodate everyone. To request credentials, please fill out and submit the online application before February 28:

How do I become a vendor at Winter Party?

Winter Party Festival offers exhibitor/vendor opportunities at several events, although space is limited and fills up quickly. Please email for inquiries regarding vendor opportunities during Winter Party Festival.

How can I become a sponsor?

Winter Party Festival is made possible with the generous support of our sponsors and partners. Most sponsorships are signed 2-3 months prior to the Festival, we cannot always accommodate last minute sponsorship requests but we’ll do our best. To learn more about the benefits of supporting Winter Party and the variety of customized sponsorship packages we offer, contact

How do I become a DJ at Winter Party?

Please email your information to to be considered for our lineup. Please note that talent is booked many months in advance and there are numerous partners and stakeholders we consider when picking our lineup.

How do I become a dancer at Winter Party?

Dancers are auditioned approximately 4-6 weeks before the Festival. For more information about dancing opportunities, please contact

Where do I find pictures from Winter Party Festival?

Pictures from the Festival will begin appearing on our Facebook page in the weeks following Winter Party. To check out photos from past years, visit

Who do I contact if I have more questions?

Please contact or call 305-571-1924 for further assistance.